Frequently asked questions

247Store lets you launch an online store in minutes. An AI sales agent sits on top of your catalog, prices, delivery rules and payment setup, and takes a buyer from first question to a paid order, on your store and in the chat apps your customers already use.

Small business owners who sell products or digital goods: clothes, accessories, beauty and skincare, food, gadgets and home items, and also books, courses, memberships and downloads. It suits solo owners and small teams who already get inquiries through chat or social DMs and spend too much time answering the same questions.

A few minutes. You name your store, add at least one product with a name, price, photo and stock count, then publish. A template and brand colours are applied for you, and you can change them after you publish.

No. Your store goes live without it. Identity verification only comes in when money is involved: you need it before you can take paid orders and receive payouts. Until then, buyers can browse and chat with your agent.

Digital products, yes. You can sell books and documents, online courses (with lessons and free previews), memberships and downloadable files. Buyers get access as soon as payment is confirmed, by email and in a private library, and there is nothing to deliver. Services that need booking or scheduling are not supported yet.

Creating a store is free to start. Pricing isn't final yet, and we'll share it before any charges apply.

It answers questions about your products, prices, stock, delivery and store policies using your catalog and settings. It builds an order with the buyer, collects and checks delivery details, quotes the delivery fee and window, creates a payment link, reads the payment status, and sends order updates. It also tells real inquiries apart from small talk, without pushing a sale on every message.

It will not change prices or stock, give discounts beyond the limit you set, issue refunds, handle disputes, promise exceptions to your policies, or mark an order paid because a buyer sent a screenshot. It also won't state a price, stock level, delivery date or payment status that isn't backed by your data.

Only from your catalog and settings. It doesn't guess. If it can't find an answer in your data, it says so and hands the conversation to you.

It escalates. The agent tells the buyer a person will follow up, puts the conversation in your queue with a summary and a suggested next step, and alerts you. You can reply from your dashboard.

Yes. You can take over any conversation with one tap, and a switch in the dashboard header pauses the agent everywhere. Everything the agent says and does is logged, so you can see why it escalated.

By default, no. You can allow a discount up to a limit you choose, and the agent can't go beyond it.

Buyers pay through a secure payment link or checkout, and your money is paid out to the payout account you add. We don't hold your money in a wallet. You'll need to verify your identity and add a payout account before paid orders switch on.

By the payment processor, never by a buyer's message or screenshot. An order only moves to paid when the processor confirms it.

At first, you handle delivery yourself. You set your delivery areas, fees and time windows, and the agent quotes from them. If an address is outside your rules or unclear, it hands over to you. Until you set rules, buyers are told you'll arrange delivery with them. Delivery partner integrations are planned for later.

When a payment link is created, that stock is held for a short time, so two buyers can't pay for the same last item. The hold is released if the link expires or payment fails.

On your storefront chat and on the social accounts you connect. Telegram is available now, WhatsApp and Instagram are on the way, and we'll add more over time.

No. The official chat apps only send the agent messages sent to your business number or account, not your personal conversations. We recommend a dedicated business number or professional account, which also keeps your private chats private.

No. Buyers can browse and check out without chatting. The agent is there to help, not a step they have to go through.

Each store gets its own address, like yourstore.247store.site. Custom domains are planned for later.

Go to yourstore.247store.site/admin. It takes you to the 247Store sign-in with your store already selected. You can also sign in directly from the main site with Google or your email and password.

Yes. After you publish you can switch template, reorder or hide sections, set your colours, and upload a logo, banner and adverts. Your dashboard also takes on your store's logo and colour.

Three ways: paste or upload messy notes and let the AI turn them into products, upload a spreadsheet, or add them one by one. You review everything before it's saved.

Only what's needed to run your store. Seller and buyer data are kept separate for each store. Identity checks are handled by our verification partner, and we aim to store the minimum, avoiding keeping ID images ourselves where we can.

The agent's limits are enforced in code as well as in its instructions, so a buyer can't talk it past them. Its tools check every action, and anything outside your rules goes to you.