1. About 247Store and these terms
247Store is a platform. Sellers use it to run an online store, and an AI sales agent helps them answer buyers, take orders and follow up. Buyers use the stores that sellers create. In these terms, “we” and “us” mean 247Store, and “you” means anyone using the service: a seller, a buyer, or a visitor.
You must be at least 18 and able to enter a binding agreement. If you use 247Store for a business, you confirm you can bind that business.
2. Who is who: sellers, buyers and 247Store
When a buyer orders from a store, the sale is between that buyer and that seller. The seller is responsible for the products, their descriptions and prices, delivery, any taxes, and for following the law that applies to what they sell. We are not the seller, we do not own or inspect the goods, and we do not guarantee any seller or product.
We provide the platform and the tools. We also set the process described in our Refunds and disputes policy, and we may step in under it, but that does not make us a party to the sale.
3. Accounts
Give accurate details and keep them up to date. You are responsible for your password, for the devices you stay signed in on, and for what happens under your account. Tell us at once if you think someone else has access. You can sign in with email and password or with Google.
A buyer account belongs to one store. A seller account can run more than one store, up to the limit we set.
4. Selling on 247Store
You can set up a store, add products and publish without proof of identity. Before a store can take paid orders and receive payouts, the person behind it must complete our checks: a verified payout bank account, and identity verification using their Bank Verification Number (BVN) with a live selfie. We use third-party providers for these checks. Without them, buyers can browse and talk to your agent, but cannot pay.
As a seller you agree to:
- list only products you are allowed to sell, with accurate descriptions, photos, prices and stock;
- deliver what the buyer paid for, within the time you state;
- keep your delivery areas, fees and contact details true;
- answer buyer cases within the time our Refunds and disputes policy sets;
- pay any refund you owe from your own funds, and record it in your dashboard;
- follow the terms of any channel you connect, such as Telegram or WhatsApp.
We charge a commission on each paid order. It is shown to you in your dashboard before you start selling and on each payment. We may change fees or plans with notice to sellers; a change applies to orders placed after the notice takes effect. The free plan shows “Powered by 247Store” on your storefront. Paid plans unlock more features, such as using your own domain name.
5. Payments
Payments are taken by licensed third-party payment providers, such as Paystack. When a buyer pays, the payment is split by the provider: the seller’s share goes to the seller’s verified payout account, and our commission is taken from the same payment. The provider settles to the seller on the provider’s own schedule and under the provider’s own terms.
We do not hold your money in an account of ours, and we do not pay refunds from our own funds. A refund is the seller’s responsibility and is paid by the seller from their own bank account.
An order is paid only when the payment provider confirms it. A screenshot, a transfer alert, a message or a reference number sent in a chat is never proof of payment, and our agent will not accept one as proof.
6. The AI sales agent
Each store has an AI sales agent that answers buyers on the seller’s behalf. It works from the seller’s catalog, prices, stock, delivery rules and settings. It is software and can be wrong, so we have built it to look things up instead of guessing, to hand over to the seller when it is unsure, and never to confirm a payment the provider has not confirmed.
Sellers are responsible for what their agent is set up to say, such as tone, negotiation limits and store information. The seller can read any chat, take it over and reply personally; while the seller has taken a chat over, the agent stays quiet. Do not try to trick the agent into breaking the store’s rules, giving unauthorised discounts, or changing an order’s payment status. We may block accounts that do.
Chats with the agent are stored and can be read by the seller and by us as set out in our Privacy Policy.
7. Channels you connect
A seller can connect social and messaging channels so the agent also answers there, such as Telegram, WhatsApp or Instagram, as they become available. You do this with your own accounts and credentials, and you are responsible for following that service’s rules. We store the access tokens you give us in encrypted form and use them only to read and send messages for your store. We are not affiliated with, endorsed by, or responsible for those services, and they may change or end access at any time.
Features marked “coming soon” are plans, not promises.
8. What you must not do
You must not use 247Store to:
- sell illegal goods or services, counterfeits, stolen goods, weapons, illegal drugs, adult content or anything else we list as prohibited;
- deceive or defraud buyers, other sellers or us, including fake stores, fake reviews and taking payment for goods you will not deliver;
- avoid our fees, or take buyers off the platform to avoid paying through it;
- break the law, infringe someone’s rights, or send spam;
- probe, scrape, overload or attack the service, or try to reach data that is not yours;
- upload malicious code, or use the agent to produce harmful or deceptive material.
Anyone can report a store from its pages. We may remove content, unpublish a store, hold a payout where the law or the payment provider requires it, or close an account that breaks these terms.
9. Your content
You keep ownership of what you upload, such as product photos, descriptions, logos and messages. You give us a licence to host, copy, display and process it as needed to run the service for you, including showing it on your storefront and sending it to the providers that help us run the service. You promise you have the right to upload it and that it does not break the law or anyone’s rights.
Seller store content is public on the storefront. Do not put anything in it that you do not want the public to see.
10. Our rights
247Store, its software, design, name and logo belong to us or our licensors. These terms give you the right to use the service as described, and nothing more. Third-party names and logos shown on the site belong to their owners.
11. Problems between buyers and sellers
A buyer who has a problem with an order opens a case from the order page. The seller must respond within the time stated in our Refunds and disputes policy. If the seller does not respond, or the buyer escalates, we review the case and record an outcome. Our decision records the outcome and the steps expected of each side; it does not make us responsible for paying a refund. Please read the policy for the details.
12. Availability and changes to the service
We work to keep 247Store running but cannot promise it will always be available or error-free. We may change, add or remove features, including to meet legal or provider requirements. We will try to give notice of a change that significantly affects sellers.
13. Ending your use
You can stop using 247Store and delete your account from your account settings. Open orders and cases should be settled first. We may suspend or end your access if you break these terms, if the law or a provider requires it, or to protect others, and we will say why unless the law stops us. What we do with your data afterwards is described in our Privacy Policy. Clauses that by their nature should continue (for example on payments owed, liability and disputes) continue after your account ends.
14. Our responsibility to you
The service is provided “as is”. To the extent the law allows, we are not responsible for what sellers or buyers do, for goods or services sold through stores, for the actions or failures of payment providers, identity providers, channels or other third parties, or for losses that were not a foreseeable result of our breach, including lost profit or lost sales.
To the extent the law allows, our total responsibility to you for any claim relating to the service is limited to the fees you paid us in the 12 months before the claim arose. Nothing in these terms limits liability that cannot be limited by law, such as for fraud or for death or personal injury caused by negligence, or removes rights you have as a consumer.
15. Governing law
These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria can hear any dispute, unless the law that protects you as a consumer says otherwise. We encourage you to contact us first so we can try to sort a problem out together.
16. Changes to these terms
We may update these terms. If a change matters, we will tell you by email or in your dashboard before it takes effect. If you keep using 247Store after that date, you accept the updated terms. The date at the top shows when they were last changed.
17. Contact us
Questions about these terms: 247Store. Email: support@247store.site.