How can we help?
Answers for running your store first, then for the people buying from it. If you can’t find yours, write to us and a person will reply by email.
Write to us
Tell us your store name or order number, and what happened. A screenshot helps. For a payment problem, include the payment reference from your bank or email receipt. We never ask for your password, PIN or card number.
If you run a store
Getting started
Name your store, add a product with a photo, price and stock, and publish. You can sell once your payout account and identity are verified.
Read the guide →Verification and payouts
In Settings, add your payout bank account and verify your identity with your BVN and a selfie. The Finish setup banner on your dashboard shows what is left.
Payout guide →Connect your social accounts
Open Sales agent, then Channels, and choose an account to connect. Each one walks you through the steps, and your agent starts answering there.
Connect Telegram →Use your own domain
On the Pro plan, add a domain such as shop.yourbrand.com under Manage store, then add the records we show at your domain registrar.
Domain guide →Sign-in and account
Reset your password from the login page. Change your details, see where you are signed in, or delete your account in Settings.
Every guide has a short clip: browse all seller guides. Prefer to ask the product itself? Signed-in sellers can ask 247, the in-dashboard assistant, from the button at the bottom of any page.
If you bought something
Where is my order?
Open the link in your order email, or the Track page on the store you bought from, and enter your order number and email. It shows each step, from paid to delivered.
Something is wrong with my order
Open a case from your order page within 30 days of paying. The seller has 3 working days to reply, and we step in if they don’t.
How cases and refunds work →I was charged but the order didn’t go through
An order counts as paid only when the payment provider confirms it. Wait a few minutes, then message the store from your order page, or write to us with your payment reference.
What to do →Report a scam or a prohibited item
Use “Report this store” at the bottom of any store page. We review every report and can unpublish a store while we look.
The store you bought from is your first stop for questions about its goods and delivery. You can message it from your order page.